Privacy Policy

YourAsteria is operated by Your Asteria LLC, a Delaware limited liability company ("YourAsteria," "we," "us," or "our").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit yourasteria.com, purchase our products, communicate with us, or otherwise use our services.

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information.

Personal and Contact Information

This may include:

  • full name;

  • email address;

  • telephone number;

  • billing address;

  • shipping address;

  • account information;

  • information you provide when contacting customer support.

Order and Transaction Information

When you place or attempt to place an order, we may collect information including:

  • products purchased or viewed;

  • order history;

  • order value;

  • customization requests;

  • ring size and product specifications;

  • shipping preferences;

  • returns, exchanges, and customer service history.

Payment Information

Payments are processed through third-party payment providers.

YourAsteria does not directly store complete credit or debit card information on its own servers. Payment providers may collect and process payment information according to their own privacy policies and security practices.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address;

  • browser type;

  • device information;

  • operating system;

  • pages viewed;

  • referring website or source;

  • interactions with our website;

  • approximate location derived from your IP address;

  • cookies and similar technologies.

2. How We Use Your Information

We may use personal information to:

  • process, manufacture, and fulfill orders;

  • process payments and refunds;

  • provide order and shipping updates;

  • communicate with you about your order;

  • provide customer service;

  • manage returns, exchanges, repairs, and warranties;

  • process custom and personalized jewelry requests;

  • detect and prevent fraud or unauthorized transactions;

  • maintain the security of our website and services;

  • improve our products, website, and customer experience;

  • provide personalized content and product recommendations;

  • measure website and marketing performance;

  • send marketing communications where permitted;

  • comply with applicable laws, regulations, tax requirements, and legal obligations;

  • establish, exercise, or defend legal claims.

3. Shopify

Our online store is hosted on Shopify.

Shopify provides the ecommerce platform that enables us to offer our products and services online. When you visit our store or make a purchase, Shopify may process personal information on our behalf and, in certain circumstances, for its own purposes.

Shopify's processing of personal information is governed by its applicable privacy policies and terms.

4. Manufacturing and Order Fulfillment

YourAsteria operates internationally.

Our business management and ecommerce operations are conducted from Spain, while our jewelry production and order fulfillment operations are located in Ukraine.

Information necessary to manufacture, customize, fulfill, and deliver an order may therefore be shared with authorized members of our production and fulfillment team.

We limit such information to what is reasonably necessary to complete and deliver your order and provide related customer service.

5. Service Providers and Sharing of Information

We may share personal information with trusted service providers when necessary to operate our business.

These may include:

  • ecommerce and website hosting providers;

  • payment processors;

  • shipping and delivery companies;

  • manufacturing and fulfillment providers;

  • customer support providers;

  • fraud prevention and security providers;

  • analytics providers;

  • advertising and marketing platforms;

  • email and communication providers;

  • professional advisers and service providers.

We may also disclose information where required by law, legal process, government request, or when reasonably necessary to protect our rights, customers, business, or others.

We do not sell personal information for monetary consideration.

Certain advertising or analytics activities may be considered "sharing," "targeted advertising," or similar activity under some privacy laws. Where applicable, you may have the right to opt out of such processing.

6. International Data Transfers

Because YourAsteria operates internationally and uses service providers located in different countries, personal information may be processed outside the country where you live.

This may include processing in the United States, Spain, Ukraine, and other countries where our service providers operate.

Where required by applicable law, we take appropriate measures to protect personal information transferred internationally.

7. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate and improve our website.

These technologies may be used to:

  • maintain your shopping cart;

  • remember preferences;

  • enable website functionality;

  • understand website usage;

  • measure website performance;

  • prevent fraud;

  • provide relevant advertising;

  • measure marketing campaigns.

Where required by applicable law, non-essential cookies and similar technologies will be used based on your consent or other appropriate legal basis.

You may also control certain cookies through your browser settings and available privacy controls on our website.

8. Marketing Communications

If you subscribe to our marketing communications, we may send you information about:

  • new collections;

  • product launches;

  • special offers;

  • promotions;

  • restocks;

  • YourAsteria news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the communication.

Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to your purchases, account, customer service requests, or other necessary business matters.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • complete and document transactions;

  • provide customer service;

  • maintain business and accounting records;

  • comply with tax and legal obligations;

  • prevent fraud;

  • resolve disputes;

  • enforce agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

When personal information is no longer required, we may delete or anonymize it as appropriate.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Our website uses secure technologies and trusted ecommerce and payment providers.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, including the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate information;

  • request deletion of personal information;

  • request a copy of certain personal information;

  • object to or restrict certain processing;

  • withdraw consent where processing is based on consent;

  • opt out of certain marketing communications;

  • opt out of certain targeted advertising, sale, or sharing activities where applicable;

  • lodge a complaint with an appropriate data protection authority.

These rights may be subject to exceptions and limitations under applicable law.

To submit a privacy request, contact us using the information provided below.

We may need to verify your identity before completing certain requests.

12. European Economic Area, United Kingdom and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, applicable data protection laws may provide additional rights regarding your personal information.

Depending on the circumstances, we process personal information on one or more legal bases, including:

  • performance of a contract with you, including processing and delivering your order;

  • compliance with legal obligations;

  • our legitimate interests in operating, securing, and improving our business;

  • your consent where required.

Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing performed before withdrawal.

13. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law and whether it applies to YourAsteria, these rights may include:

  • accessing personal information;

  • correcting inaccurate personal information;

  • requesting deletion;

  • obtaining a portable copy of certain information;

  • opting out of certain sales, sharing, profiling, or targeted advertising activities;

  • appealing certain decisions concerning privacy requests.

We will honor applicable privacy rights as required by law.

14. Children's Privacy

Our products and services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.

15. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites and services.

We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or other operational considerations.

When we make changes, we will update the Effective Date at the top of this page.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:

Email:
info@yourasteria.com

Website:
yourasteria.com