Refund policy
At YourAsteria, we want every customer to feel confident when placing an order. Because our jewelry is handcrafted and made to order, the following return, refund, and cancellation terms apply.
Returns
We accept eligible returns.
Contact us within: 14 days of delivery
Ship items back within: 14 days of delivery
Returned items must be received in unworn, unused, and original condition.
All original packaging and applicable documentation, including the GIA certificate where applicable, must be returned with the item.
After 14 days, all sales are considered final.
Restocking Fee
Because our jewelry is handcrafted and made to order, all eligible returns are subject to a 20% restocking fee.
The restocking fee covers the labor associated with inspecting, resizing, cleaning, polishing, and preparing the returned jewelry for resale.
If a returned item requires extensive cleaning, repair, restoration, or other work before it can be resold, a higher restocking fee may apply depending on the condition of the item and the work required.
Refund Amount
Original shipping charges are non-refundable.
The following shipping amounts will be deducted from the refund:
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Orders up to $300: $15
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Orders over $300: $30
A 20% restocking fee will also be deducted from the refundable product value.
Only the remaining product value will be refunded.
Example
Product price: $100
Shipping deduction: $15
20% restocking fee: $20
Total refund: $65
Refund Processing
Refunds are processed after the returned item has been received and inspected by our team.
Refunds will be issued to the original payment method whenever possible.
Processing times after a refund has been issued may vary depending on the customer's bank, card issuer, or payment provider.
Return Condition
Returned items must be:
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unworn and unused;
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in their original condition;
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returned in the original jewelry box;
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accompanied by all applicable documentation and certificates.
YourAsteria reserves the right to refuse a return if an item is damaged, altered, worn, used, or otherwise determined to be in a condition that prevents resale.
Returned or Undeliverable Shipments
If a shipment is returned to us because:
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the shipment was not collected from the carrier or post office;
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an incomplete or incorrect delivery address was provided;
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the local postal service or carrier was unable to complete delivery;
the customer will be responsible for the applicable shipping fee before the order can be shipped again.
If the customer chooses to request a refund instead of having the order reshipped, the refund will be issued minus the applicable shipping fee and 50% of the item value.
Cancellations
Because our jewelry is handcrafted and made to order, cancellation requests are accepted within 6 hours of purchase.
Cancellation requests may be submitted through the customer's account or by contacting our customer support team.
Custom, engraved, personalized, or specially commissioned jewelry cannot be cancelled or returned.
Non-Returnable Items
Due to the nature of these products, we cannot accept returns or exchanges for the following items unless they arrive damaged or defective:
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custom orders;
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personalized orders;
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engraved jewelry;
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specially commissioned jewelry.
Damaged or Defective Items
If an item arrives damaged or defective, please contact our customer support team as soon as possible and provide your order details and photographs of the item.
Our team will review the issue and provide appropriate instructions.
Return Authorization
Please contact our customer support team before sending an item back.
Approved returns will be provided with the appropriate return instructions and return address.
Items sent back without prior authorization may not be accepted.
Contact Us
If you have questions regarding a return, refund, cancellation, or exchange, please contact:
YourAsteria Customer Support
Email: info@yourasteria.com
YourAsteria is operated by Your Asteria LLC, a Delaware limited liability company.