Women unique 925 sterling silver baguette cut natural green moss agate & cz cluster engagement ring

We are proud to provide a lifetime warranty on each and every one of our pieces. We stand by our work.

We will repair your jewelry whenever it needs repairing for as long as you own it.

•  Our warranty does not include the replacement of lost center/focal stones. We recommend you obtain insurance for your piece for the unlikely event of a focal stone falling out or getting damaged.
• Many of our pieces feature one-of-a-kind stones. If these stones become damaged, we will do our best to replace it with a comparable stone, but color and type may vary, depending on what we have available.
• Clients are responsible for shipping costs for cleanings, inspections, and repair work. You are responsible for import fees and customs charges in addition to shipping costs. Please check with your customs office about any fees that may be associated with having us repair your piece.

 

Production Time

Most of our jewelry is made to order and requires approximately 1–4 weeks for production.

The production time for custom orders is typically 4–8 weeks, depending on the complexity and specifications of the piece.

If you need your order by a specific date, please contact us before placing your order. While we cannot guarantee that every deadline can be accommodated, our team will do its best to meet your requested timeframe.

Rush orders may require upgraded shipping or additional charges.

Estimated Shipping Times

Once your order has been completed and dispatched, estimated standard delivery times are:

United States: 2–5 business days
Canada: 5–12 business days
United Kingdom: 2–6 business days
Germany: 2–5 business days
Austria: 3–6 business days
Netherlands: 3–6 business days
Australia: 4–6 business days
Switzerland: 4–6 business days
Singapore: 4–6 business days
Sweden: 8–12 business days
France: 4–6 business days
Italy: 4–6 business days
Spain: 4–6 business days
European Union: 4–6 business days
North America: 5–8 business days
Australia, New Zealand and Oceania: 5–8 business days
Asia Pacific: 5–10 business days
Latin America and the Caribbean: 5–10 business days
North Africa and the Middle East: 5–10 business days

Please note that these delivery times are estimates and cannot be guaranteed. Delivery times may be affected by customs processing, carrier delays, local holidays, weather conditions, or other circumstances outside our control.

Tracking

Once your order has been dispatched, you will receive tracking information using the email address provided with your order.

Please allow time for the carrier to activate and update the tracking information after shipment.

Customs & Import Taxes

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges that may be imposed by the destination country, unless otherwise stated during checkout.

YourAsteria is not responsible for delays caused by customs authorities or customs clearance procedures.

International Orders

YourAsteria serves customers in the United States and internationally.

Our jewelry is handcrafted by our production team in Ukraine and shipped directly to our customers.

Questions About Your Order

If you have questions regarding production time, shipping, tracking, or a delivery deadline, please contact our customer support team at info@yourasteria.com.

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